Galleries for private customers

Here is a recommended way of setting up private and protected galleries when working with private individuals (events, portraits, weddings…), where privacy and simplicity are key.

Once you have set up a first gallery, it will be easy to reuse the same settings for other clients.

1. Create a new gallery, ideally nested under a common “Client Area” gallery. Use the Private gallery with general password preset. The gallery will use the standard Gallery Style, which is a good balance between aesthetics and proofing functionality. The gallery will be hidden, i.e. not visible in the thumbnail navigation for maximum privacy.
2. Click on the Authorizations link to open the access settings. Set a password to access the gallery. Setting a general password will not provide you with as much detail as to who exactly accesses the gallery, but it will be very simple for your clients. Save.

   

3. Optionally, you can allow commenting on images and/or star-rating (More / Comments and star rating). Star-rating is useful in large galleries to help the customer filter and find the best images in several passes.
4. Upload the images into the gallery.
5. If the images are for sale, attach the proper pricing profile(s) to all images in the gallery. You can also do it from the Prices link above the gallery thumbnails.
6. Done! All you now have to do is send the link to your clients, with the password. You can do that under the Send by email panel. Don’t forget to indicate the gallery password in the message!

Allowing free high-res downloads to consumers

You can easily sell downloads by attaching pricing profiles to the files. But in some cases, you might want to allow your clients to download high-res files freely. This can be done by adding new authorizations to the access options.

Note that instead of allowing free download to anyone who can access the gallery, you can also allow only specific clients, based on their email, to download the images. This has two benefits: you get a better control and view over who downloads what, and you can allow a wide group of people to purchase from the gallery (say wedding guests) while allowing a subset (e.g. groom and bride) to download high-res files for free. The drawback is that it requires your clients to create a login on your website in order to access the free downloads.

Alternatively, you can allow anybody with access to the gallery to download for free. This of course, will override any download pricing profile set for the individual images and won’t provide you information on who downloads images.

Please refer to the help on authorizations for further help!

This section will show you how to let a client order (without payment) for retouching a selection of images or videos out of an unprocessed shoot, so you can process/retouch ordered images and deliver them, in a professional and integrated way.

1. Create a new gallery, ideally nested under a common “Client Area” gallery. Use the Protected proof-retouch-deliver gallery preset. The gallery will use the Proofing Gallery Style, which focuses on proofing functionality over aesthetics. The gallery will be hidden, i.e. not visible in the thumbnail navigation for maximum privacy. In addition, this preset allows immediate delivery only for files in Final state.
2. Upload the “proof” images/videos into the gallery.
3. Open the Authorizations panel and add your client(s) email addresses, without changing the download authorizations. Hit Send.
4. Done! Your clients are now able to order a selection of images as downloads.

When your client has made a selection and placed an order, you will be notified by email. When you receive the order:

1. If needed, reprocess/retouch the images/videos on your computer. Upload them into the gallery making sure you use the same filenames as for the proof images, and using the Replace existing files with same file name option. This will replace the proof images with the final ones. In the upload form, also set the status of the new uploads as Final, which indicates to the system that the files are ready for delivery.
   You can also replace individual files via their Replace button, and change their state in their Metadata panel.

   

2. When all (or part of) the images have been replaced with their final version, open the order, and click on Recalc items shipping methods, then Ship PENDING downloadable items now. This will trigger the delivery of the Final images to the client.

   

To go further:

• You can explicitly indicate on the gallery what files are not retouched/edited: put the files in question in Proof state, and make sure that the gallery style used by the gallery is set to display the file states on their thumbnails. The retouched (final) files will also be clearly indicated.
• This method makes edited files orderable again and directly downloadable. It is also possible (in the download options) to only offer ordering for files in state Proof or Undefined.
• To sell files to edit/retouch, use a pricing profile attached to the files instead of free downloads - the same options for processing and delivery are available. Similarly, it is also possible to sell whole galleries to retouch/edit, via the Prices option for the gallery in question.
• To collect retouching instructions or order notes from clients, use a pricing profile attached to the files instead of free downloads, and make sure that the Let clients add a comment to each item in the cart option is enabled in the pricing profile settings.