Allowing clients to add information to an order

Two options in a pricing profile’s Presentation and Settings tab let your clients add comments / notes / messages to orders that include articles from this pricing profile.

Comment fields in cart

You can separately allow comments globally at the order level (“message”) and/or for each item in the cart (useful for example to collect retouching instructions):

  • Let clients add a message to their orders: This will let the client add a message to their order, from the cart. When a client adds a message to an order, no automated delivery takes place. You will receive a notification and you will have to click on the delivery button on the order page to trigger the delivery process after having read the message / note.
  • Let clients add a comment to each item in the cart: This option lets the client add comments to individual items / files in the cart. You can customize the label of this field. This is ideal for example to ask clients for retouching instructions. If automated immediate delivery is available, it is not interrupted with this option.

The message and/or comments are then displayed on the order page in your administration space and in the email notification you receive, making it easy to process them.

See also

How do custom quotations work? ›
Galleries for private customers ›
Galleries for professional clients ›
Your website’s currency ›
Managing inventory/stock, limited editions ›
Adding information to products and customizing their presentation ›
Customizing Rights-Managed profiles ›
Customizing Download / Royalty-Free price lists ›
Creating a first pricing profile ›
Canceling an order ›
Exporting orders for statistics, reporting or accounting ›
What is a cart? ›
Setting up a multi-photographer agency or a creative agency ›
What happens when a client orders digital images or video clips? ›
Charging sales taxes ›
Accepting other forms of payment ›
Discount coupons ›
Automatic quantity discounts ›
How are digital images/videos delivered? ›
Defining delivery format of images and videos ›
Specifying delivered files’ names ›
Selling a gallery as individual images, or as a whole ›
What is a pricing profile? ›
Prints fulfillment via your local lab ›
How to sell services: shooting sessions, workshops… ›
Integrating with Card Payment Providers ›
Step-by-step shipping setup ›
How do custom shipping profiles work? ›
How do client accounts work? ›
Showing products sizes that don’t match image ratios ›
Customizing a partner lab’s catalog ›
Shipping options for partner lab fulfillment ›
What is a shipping profile? ›
Selling prints via a partner lab (with video tutorial) ›
Private galleries and free downloads authorizations ›
Sending a selection to clients ›
Selections / Lightboxes / Favorites ›