Allowing clients to add information to an order

Two options in a pricing profile’s Settings tab let your clients add comments / notes / messages to orders that include articles from this pricing profile.

You can separately allow comments globally at the order level (“message”) and/or for each item in the cart (useful for example to collect retouching instructions):

• Let clients add a message to their orders: This will let the client add a message to their order, from the cart. When a client adds a message to an order, no automated delivery takes place. You will receive a notification and you will have to click on the delivery button on the order page to trigger the delivery process after having read the message / note.
• Let clients add a comment to each item in the cart: This option lets the client add comments to individual items / files in the cart. You can customize the label of this field. This is ideal for example to ask clients for retouching instructions. If automated immediate delivery is available, it is not interrupted with this option.

The message and/or comments are then displayed on the order page in your administration space and in the email notification you receive, making it easy to process them.