PhotoDeckHelp CenterManaging your PhotoDeck account and subscription
Access your account and billing preferences via the Avatar / Subscription & add-ons menu. From these pages you can renew, upgrade or close your account, purchase additional options such as expanded storage or microjobs, as well as manage auto-renewal and update your payment card details.
Renewing your account
From the Avatar / Subscription & add-ons page, you can easily renew your subscription in 1, 3, and 12 month intervals (3 and 12 months for some plans and add-ons). If you have purchased optional add-ons, the system will also renew them if possible.
Managing auto-renewal
You can make your life a little easier by setting up auto-renewal. When auto-renewal is enabled under Avatar / Subscription & add-ons / Automatic renewal preferences, a payment debit is made 1 week before the expiry of your last subscription, and it also includes other subscriptions (e.g. add-ons) set to expire before the end of the new subscription. You can cancel auto-renewal at any time from this section as well.
Please note that the automated renewal period is independent of manual renewals and of your plan. For example, if you renew for a year and your automated renewal period is the month, you will be renewed for a month when the year-long subscription expires.
Change payment method
You can save a new payment card from Avatar / Subscription & add-ons.
Invoices
You will receive a simple payment receipt by email for every purchase. For proper book-keeping purposes, invoices in PDF format can be found under Avatar / My orders.
Purchasing Add-ons
Use the Buy / terminate add-ons button to add additional features to your cart. These include for example expanded storage and the multi-language option.
Note that the same add-on cannot be purchased multiple times. For example, if you already have subscribed to a 40GB extension add-on, you cannot purchase a second one, you must pick the 100GB add-on instead (and let the 40GB add-on expire).
Upgrading/downgrading your subscription
You can upgrade/downgrade your subscription at any time using the Renew / change plan button. Please see separate help page below.
Closing / terminating a PhotoDeck account
You can close your account at any time via the subscription management page in your admin space. Once the account is effectively terminated, your data will be deleted from our servers in accordance with our data protection policy and privacy laws.