Managing your subscription

Access your account and billing preferences via the menu. From these pages you can renew, upgrade or close your account, purchase additional options such as expanded storage, as well as set up auto-renewal.

Please see this page for a description of the different plans.

Renewing your account

From the Subscription & add-ons page, you can easily renew your subscription in 1, 3, and 12 month intervals (3 and 12 months for some plans and add-ons). If you have purchased optional add-ons, the system will also renew them if possible.

Setting up auto-renewal

You can make your life a little easier by setting up auto-renewal. Auto-renewal kicks in 1 week before the expiry of a subscription, and also includes other subscriptions (e.g. add-ons) set to expire before the end of the new subscription. Of course, you can cancel auto-renewal at any time from this section as well.

Invoices

You will receive a simple payment receipt by email for every purchase. For proper book-keeping purposes, invoices in PDF format can be found under My Orders.

Purchasing Add-ons

Use the Buy / terminate add-ons button to add additional features to your cart. These include for example expanded storage and the multi-language option.

Note that the same add-on cannot be purchased multiple times. For example, if you already have subscribed to a 40GB extension add-on, you cannot purchase a second one, you must pick the 100GB add-on instead (and let the 40GB add-on expire).

Upgrading/downgrading your subscription

You can upgrade/downgrade your subscription at any time using the All plans button. Note that changes are immediate when you switch to a different plan. If you downgrade, please do make sure you understand what features and customization you will be losing!

Closing a PhotoDeck account

You can close your account at any time via the subscription management page in your admin space.