Managing your PhotoDeck account and subscription

Access your account and billing preferences via the Avatar / Subscription & add-ons menu. From these pages you can renew, upgrade or close your account, purchase additional options such as expanded storage or microjobs, as well as manage auto-renewal and update your payment card details.

Renewing your account

From the Avatar / Subscription & add-ons page, you can easily renew your subscription in 1, 3, and 12 month intervals (3 and 12 months for some plans and add-ons). If you have purchased optional add-ons, the system will also renew them if possible.

Managing auto-renewal

You can make your life a little easier by setting up auto-renewal. When auto-renewal is enabled under Avatar / Subscription & add-ons / Automatic renewal preferences, a payment debit is made 1 week before the expiry of your last subscription, and it also includes other subscriptions (e.g. add-ons) set to expire before the end of the new subscription. You can cancel auto-renewal at any time from this section as well.

Please note that the automated renewal period is independent of manual renewals and of your plan. For example, if you renew for a year and your automated renewal period is the month, you will be renewed for a month when the year-long subscription expires.

Change payment method

You can save a new payment card from Avatar / Subscription & add-ons.

Invoices

You will receive a simple payment receipt by email for every purchase. For proper book-keeping purposes, invoices in PDF format can be found under Avatar / My orders.

Purchasing Add-ons

Use the Buy / terminate add-ons button to add additional features to your cart. These include for example expanded storage and the multi-language option.

Note that the same add-on cannot be purchased multiple times. For example, if you already have subscribed to a 40GB extension add-on, you cannot purchase a second one, you must pick the 100GB add-on instead (and let the 40GB add-on expire).

Add-ons can be terminated at any time with the remaining credit applied to your main subscription. Note that for some add-ons (for example microjob limits), any started month is considered fully used.

Upgrading/downgrading your subscription

You can upgrade/downgrade your subscription at any time using the Renew / change plan button. Please see separate help page below.

Closing / terminating a PhotoDeck account

You can close your account at any time via the subscription management page in your admin space. Once the account is effectively terminated, your data will be deleted from our servers in accordance with our data protection policy and privacy laws.

FAQ

  • What happens when my subscription expires?

    Nothing is deleted right away: your account enters a grace period of about 30 days (depending on how old your account is) during which your website is online but you cannot use your admin space. If you don’t renew after that period, your data is deleted from our servers in accordance with our data protection policy.

  • Can I keep my account when I don’t need my website for a while?

    Yes. The STANDBY offer lets you keep your account and your settings for a reduced price when you don’t need your website online, for example during an off-season. You can switch back to a regular plan at any time. The STANDBY plan requires that you first delete all images and videos stored on your account.

  • Do you support electronic invoices as required in France and Germany?

    PhotoDeck will comply with electronic invoicing requirements in France and Germany before they come into effect. The PDF invoices generated by the platform, which you can download under Avatar / My orders already embed the Factur-X (ZUGFeRD) electronic format.

  • Why is my website only visible to me while I am on a free trial?

    During the free trial, your website is only accessible to you: gallery links shared with clients will only work for them once you have activated a subscription. Everything else already works normally, and the full storage of the plan is available right away. As soon as you subscribe, the website goes live — even before the trial period would officially end.

  • Can I pay for my subscription with PayPal?

    Sorry, no. You can pay by credit or debit card, or via SEPA bank debit.

  • My subscription payment by bank debit shows “Waiting for confirmation”

    This is normal. It can take several hours for a bank debit to be initially confirmed by the banks, and the status will update automatically when the confirmation arrives, after which we deliver the order. Final confirmation can take up to two weeks.

  • Where are my files and my data stored?

    PhotoDeck is a European company operating under the General Data Protection Regulation (GDPR). For members from the European Union, all data is stored within the E.U. Please see our Data Protection policy for more details!

  • Can I get a refund on my subscription?

    Subscriptions are prepaid, and no partial refund is given for unused time. Refunds are only made in exceptional situations, for subscriptions that have not started yet (you fully control when subscriptions are renewed), and always back to the original payment method.