Emails sent to clients

Customizing emails sent to client

You can customize the automated emails sent by your website to your clients, to add some information and/or to further strengthen your brand and your professional image.

Not only can you customize your global email template, but the content for individual email types (e.g. payment receipts) can also be adjusted. Here are a few examples of what is possible:

• Align the colors used in the emails with your website’s
• Add your logo in the header or footer for all emails at once
• Change how you great clients to align with your own tone
• Add delivery information on payment receipts

By default, you are sent a copy of each email sent to your clients. This helps you know what happens on your site and assist clients if they lose (or don’t receive) emails. You can stop receiving copies of individual emails by removing yourself from the CC line on the email customization page.

You will find this customization module under My website / Setup / Emails.

Client not receiving emails?

If a client has not received an email, check if you have received it yourself - unless you have disabled that feature, you are sent copy (as CC) of each email sent to your clients.

If you have received an email but your client has not, double-check that there is no problem with their email address, then ask them to check their Spam folder. Note that some email providers delete emails they consider Spam without showing them to their users.

If you use your own domain for your website, to reduce the risk that your website’s emails are categorized as Spam by mistake, we strongly recommend you also use an email address under that domain and configure your domain to explicitely allow PhotoDeck to send emails for your domain (see domain configuration guide). You can change the email address associated to your account under your personal preferences.

The easiest solution is to forward to the client the email you have received yourself. If it is a regular occurence that clients with valid email addresses do not receive your website’s emails, please contact support and indicate the clients’ email addresses.