Emails sent from my website are considered Spam

There can be many reasons why some messages sent from your website, like order deliveries or mailings, end up in a client’s Spam folder. While we strive to follow best practises regarding email sending, we do not control individual organizations’ Spam filters.

Here are a few recommendations to help with email deliverability:

• If you use your own domain for your website, make sure to also use a contact email address under the same domain. If you wish to use a different email as the one you use to log into your admin space, you can set it at My website / Setup / Name & URL.
• Additionally, set up your domain to explicitely indicate that you allow PhotoDeck servers to send emails on your behalf. Please refer to our domain configuration guide below.
• When sending mailings or newsletters, make absolutely sure that your recipients are OK with receiving them. If recipients mark your messages as Spam, it will affect the delivery of all your emails, even to other persons. Also make sure that the content of your mailings is not overly “commercial”.